Refund policy

Returns & Refunds

All sales are final.

THP Wholesale sells blank headwear to trade buyers at wholesale pricing, shipped direct from the mill's distribution network. Because goods ship direct and are purchased for decoration or resale, we do not accept returns or exchanges for buyer's remorse, incorrect ordering, or change of specification.

Damaged, defective, or incorrect orders

If your order arrives damaged, defective, or is not what you ordered, we will make it right. Contact us within 5 business days of delivery at sales@thpwholesale.com with your order number, the affected style and color, the quantity involved, and photos of the issue and the shipping carton. We will replace the goods or issue a full credit, including any freight, at our discretion. There is no charge to you.

Inspect on receipt

Count and inspect every carton when it arrives. Report shortages, mis-shipments, or visible carton damage within 5 business days. Claims made after that window cannot be honored, as the carrier's own claim period will have closed.

Decorated and altered goods

Caps that have been embroidered, printed, heat-pressed, patched, washed, cut, or otherwise altered cannot be returned, credited, or exchanged under any circumstance, including for defects that would have been visible before decoration. Always inspect and test-run a sample before decorating a full order.

Cancellations

Orders enter the fulfillment queue quickly. Email sales@thpwholesale.com immediately if you need to cancel. If the order has already been released to the warehouse, it cannot be stopped.

Questions

sales@thpwholesale.com
877-765-4287
Monday through Friday, 8:00 AM to 4:30 PM CT